Velky Live Privacy Policy — how your information is kept secure

Welcome to Velky Live. This privacy policy has been written in plain language with Bangladeshi users in mind — because we believe you have every right to know how your data is used.

When Velky Live says "we" or "our", it refers to the company operating velkylive.com. "You" refers to anyone using our website or holding an account with us.

This policy explains what data we collect, why we collect it, how we protect it, and what rights you have. By creating an account or using the site, you agree to this policy.

Velky Live collects two types of data — what you provide directly, and what is gathered automatically as you use the site.

Information provided directly by you:

Automatically Collected Data:

• IP address and general location (at the city level).
• Device type, operating system, and browser.
• Time spent on the site and which pages you visited.
• Gaming history and betting patterns.
• Login time and logout time.

Velky Live only collects information for specific, defined purposes and only to the extent necessary. No unnecessary data is requested. The main reasons for collecting your information are:

• Account Management: To create your account, verify logins, and keep your account secure.
• Payment processing: To process deposits and withdrawals safely.
• Age verification: To ensure that only players aged 18 and above are gaming on the platform.
• Legal Obligations: To meet anti-money laundering requirements and comply with regulatory obligations.
• Service Improvement: To understand which features are most used and improve the site accordingly.
• Customer Support: To provide you with the right support when you need it.
• Relevant Offers: To show you bonuses and promotions relevant to your preferences.

Velky Live never uses your data in any way that works against you. Our goal is to improve your experience — not to exploit your information.

How long Velky Live retains your data depends on the type of data and the applicable legal requirements:

• Account information: For as long as your account remains active, and for a further 5 years after closure (for legal purposes).
• Transaction records: A minimum of 5 years, as required under anti-money laundering laws.
• KYC Documents: Up to 5 years after account closure.
• Gaming history: For as long as your account remains active.
• Cookie information: Between 1 day and 2 years, depending on the type of cookie.

Once the designated retention period has ended, your data is securely deleted or anonymised in a way that can no longer be linked back to you.

Velky Live does not share your information with third parties — that is a core principle. However, there are a few limited situations where sharing is necessary, which are clearly outlined below:

• Payment providers: When making a transaction via bKash, Nagad, or Rocket, the necessary payment information is shared with that service provider. They operate under their own privacy policies.
• Identity verification service: Licensed third-party services may be used to verify documents during the KYC process.
• Legal authorities: Velky Live is legally required to provide information when ordered by a court or when a legitimate request is made by a regulatory authority.
• Anti-money laundering: Reporting suspicious financial activity to the relevant authorities is a legal obligation.

Outside of the cases listed above, Velky Live does not share your data with anyone — particularly not advertisers, data brokers, or other gaming platforms.

Velky Live uses cookies to keep the site running properly. Cookies are small files stored in your browser that remember your login session, save your preferences, and enhance your overall experience on the site.

Types of cookies used by Velky Live:

• Essential Cookies: Login sessions and security tokens. The site cannot function without these and they cannot be disabled.
• Functional Cookies: Language preferences and bet slip data. Helps make the site easier to use.
• Analytical cookies: To understand which pages are used most. Data is collected anonymously.

You can disable cookies through your browser settings. However, turning off essential cookies may cause certain features on the site to stop working.

Velky Live never uses third-party advertising cookies to track you across other websites.

Velky Live uses a multi-layered security approach to keep your data safe. This isn't just a claim — real technology is applied at every level.

• Transmission Encryption: All data is encrypted in transit using TLS 1.3. You'll see the padlock icon in your browser's address bar as confirmation.
• Storage Encryption: Data stored in the database is encrypted with AES-256.
• Two-factor authentication (2FA): Additional verification is available when logging into your account.
• Access controls: Only authorized personnel can access data on a need-to-know basis. Every access is logged.
• Regular security audits: Regular security audits are conducted by independent third-party specialists.
• Data Minimization: Only the minimum necessary data is collected.

That said, no platform can guarantee 100% security online. Should a security incident occur, Velky Live will act promptly and notify any affected users.

You have a number of rights regarding your personal data at Velky Live. These are not privileges — they are rights you are entitled to.

To exercise any of these rights, email support@velkylive.com or Help Centervia live chat. If any data cannot be deleted due to legal or regulatory reasons, you will be informed.

Velky Live is strictly for individuals aged 18 and above. We do not collect, nor do we intend to collect, any data from minors.

If we become aware for any reason that an account has been opened by someone under the age of 18:

• That account will be closed immediately.
• All collected data will be deleted as soon as possible.
• Any balance remaining in the account will be handled through the appropriate process.

If a parent or guardian suspects their child is using Velky Live, please contact us immediately at support@velkylive.com. We will act promptly.

Velky Live may update this privacy policy from time to time — for example, when new services are added, laws change, or security is improved. When changes are made:

• For significant changes, notifications will be sent to your registered email and posted on the site.
• The "Last Updated" date at the top of the page will be revised accordingly.
• Continued use of the site after changes are made constitutes acceptance of the updated policy.

If you have any questions about this policy or concerns about your data, please get in touch. Velky Live's support team is ready to walk you through everything in Bengali.