Velky Live Terms & Conditions — Full English Version

These Terms & Conditions form a legal agreement between Velky Live (bundles.velkylive.com) and its users. By opening an account or using any of our services on Velky Live, you agree to be bound by these Terms in full.

Velky Live is an online betting and gaming platform operating under an international gaming licence. We offer Sports Betting, casino games, live dealer games, and other gaming services.

These Terms & Conditions are written in Bangla for the convenience of our Bangladeshi users. However, the English version shall be considered the definitive version for all legal purposes.

To open an account with Velky Live, the following conditions must be met:

• You must be at least 18 years old to register.
• Each person may register only one account.
• All information provided at registration — including your name, date of birth, email, and mobile number — must be accurate and truthful.
• Accounts are for personal use only. Use for commercial purposes is strictly prohibited.
• Only one account may be created per email address or mobile number.

If an account is opened with false information and this is subsequently discovered during verification, all balances and accumulated bonuses in the account may be cancelled. Velky Live accepts no liability for any losses arising from this.

Velky Live follows a KYC (Know Your Customer) process to ensure safe and transparent operations. Identity verification documents may be requested in the following circumstances:

• Before your first withdrawal or when withdrawing a large amount.
• If any unusual activity is detected on the account.
• If bonus abuse is suspected.
• When verification of a payment method is required.

Documents typically requested include: National ID (NID), passport, or driving licence. Images must be clear and legible. Withdrawals may be held until the KYC process is fully completed.

Your information is kept strictly confidential. To learn more, Privacy Policy View.

Velky Live currently supports deposits and withdrawals via bKash, Nagad, and Rocket. Key payment terms:

• Minimum deposit: ৳500.
• Minimum withdrawal: ৳500.
• Withdrawals can only be made to the same payment method used for the deposit.
• Deposits are typically credited within 1–5 minutes. If there is a delay, please notify support.
• Withdrawals are typically processed within 15–30 minutes.
• The daily withdrawal limit depends on the user's account level.

Depositing using someone else's account or credit card is strictly prohibited. If this occurs, the account will be closed immediately and the funds will not be returned.

Core rules for betting and gaming on Velky Live:

• Once a bet is confirmed, it cannot be changed or cancelled.
• Velky Live reserves the right to void any odds or bets that were issued incorrectly due to a technical error.
• If a match is abandoned or not completed within the scheduled time, the bet will be voided and your stake will be returned.
• In live betting, odds change from moment to moment. The odds displayed at the exact time you click the "Accept Odds" button are final.
• If incorrect scores or statistics are displayed, the official result will be considered final.

For casino games: all outcomes are determined by a certified Random Number Generator (RNG). No one — neither the platform nor the player — can alter game results.

Velky Live offers a variety of bonuses and promotions, each with its own specific terms detailed on the bonus page. General bonus terms:

• The welcome bonus is available to new members only and can be claimed once.
• Bonus funds can only be withdrawn after the specified wagering requirements have been met.
• Bonus balance and real balance are displayed separately. Real balance is used first.
• Bonuses expire within a set time period. Any bonus not used before its expiry date will be forfeited.
• Any attempt to claim bonuses using multiple accounts will result in all associated accounts being closed.
• Velky Live reserves the right to modify or cancel any bonus offer at any time.

The full terms for each bonus are listed alongside the offer. Please read them carefully before claiming any bonus.

The following activities are strictly prohibited on Velky Live and will result in permanent account closure:

• Operating multiple accounts.
• Opening or operating an account using another person's details.
• Abuse of the bonus system (including bonus arbitrage).
• Match-fixing or the use of insider information in Sports Betting.
• Placing bets using software bots or any automated method.
• Exploiting any technical vulnerability in the platform.
• Harassing or behaving indecently toward other players or staff.
• Attempting money laundering or processing illegal funds.

Velky Live may suspend or permanently close an account in the following circumstances:

• If evidence of a rule violation is found.
• Failure to provide the required documents for verification.
• If the account has been inactive for an extended period (12 months).
• At the user's own request (self-exclusion).

Users may also close their account voluntarily. In this case, any eligible balance will be refunded, but bonuses that have not met the required conditions will be forfeited.

If funds remain in an inactive account, Velky Live may take action in accordance with applicable rules after a set period of time. You will be notified by email in advance.

Velky Live is a firm believer in responsible gaming. We want every player to enjoy entertainment within their means — free from pressure or harm.

Velky Live provides the following tools:

• Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
• Loss Limit: Set a cap on the maximum amount you can lose within a given timeframe.
• Cooling-Off: Take a break for anywhere between 24 hours and 7 days.
• Self-Exclusion: Suspend your account for anywhere from 1 month to permanently.
• Reality Check: You will receive periodic reminders showing how long you have been playing.

To find out more, visit our Responsible Play Visit the page. If you feel you have a problem, please let our support team know.

Velky Live is committed to protecting users' personal data. The information we collect includes:

• Identity information provided at the time of registration.
• Transaction history and financial information.
• Gaming history & preferences.
• Device information and browsing data (used to improve site performance).

We never sell your information to advertisers or third parties. Data may only be shared with regulatory authorities when required by law.

To find out more, visit our Privacy Policy Read.

Velky Live is not liable for:

• Any losses from betting or gaming caused by the user's internet connection being disrupted.
• Any loss resulting from a user sharing their password or login credentials with someone else.
• If the service is interrupted due to force majeure events (natural disasters, server attacks, etc.).
• Transaction delays caused by issues with third-party payment providers (bKash, Nagad).

However, if a loss occurs due to our own technical fault, Velky Live will consider providing compensation. Such claims must be submitted through the support team.

Velky Live reserves the right to update these Terms & Conditions at any time. In the event of changes:

• For any significant changes, users will be notified at least 7 days in advance via their registered email or an in-app notification.
• The "Last Updated" date at the top of the page will be changed accordingly.
• Continued use of the platform after any changes have taken effect constitutes acceptance of the updated terms.

If you have any questions about these terms, email us at support@velkylive.com or reach out via live chat. Our support team is ready to walk you through everything in Bangla.